At Karunad LED, customer satisfaction is our top priority. We are committed to ensuring a smooth and transparent process for refunds and returns. Please read our policy below:

1. Eligibility for Returns
  • Products are eligible for return only if they are defective, damaged, or incorrect upon delivery.
  • The return request must be initiated within 7 days of receiving the product.
2. Conditions for Returns
  • The product must be unused, undamaged, and in its original packaging, including all accessories, manuals, and proof of purchase.
  • Items that show signs of wear, misuse, or tampering will not be eligible for return.
3. Return Process
  1. Contact our customer support at [Insert Contact Details] to initiate a return request.
  2. Provide details of the issue along with photos or videos of the product, if applicable.
  3. Upon approval, we will provide instructions for returning the product.
4. Refund Process
  • Refunds are processed after the returned product has been inspected and approved.
  • Approved refunds will be issued within 7–10 business days through the original payment method.
  • Shipping charges, if applicable, are non-refundable unless the return is due to our error.
5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or special-order products.
  • Products damaged due to improper use or installation.
  • Clearance or sale items.
6. Exchange Policy
  • Exchanges are permitted for defective or damaged products, subject to stock availability.
  • If the requested item is unavailable, a refund or store credit will be provided.
7. Shipping Costs
  • Customers are responsible for return shipping costs unless the product was defective, damaged, or incorrectly delivered.
  • Ensure the product is securely packaged to avoid damage during transit.
8. Contact Us

For further assistance, please contact:
Email: smlightingindustry2022@gmail.com
Phone: +91 8073685049

At Karunad LED, we strive to provide you with reliable products and services. Thank you for choosing us for your lighting needs!